active listening

HR
a technique for improving understanding of what is being said by taking into account how something is said and the nonverbal signs and body language that accompany it. This technique requires receptive awareness and response on the part of the listener. Six principles form the core of active listening: encourage people to express opinions; clarify perceptions of what is said; restate essential points and ideas; reflect the speaker’s feeling and opinions; summarize the content of the message to check validity; acknowledge the opinion and contribution of the speaker. It is used particularly in counseling.

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